System | Symphony

One patient, one connected journey

Emergency care rarely happens in one place. Patients move between NHS 111, urgent treatment centres, assessment units and emergency departments – often under intense pressure and at pace.

Symphony®, from Enlivio Health, formerly EMIS, brings those services together through one shared view. Our latest version helps teams track patient journeys, access key clinical information and see where pressure is building in real time, so they can act sooner, coordinate care and keep patients moving safely.

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Know what’s happening, and act on what matters

When demand changes minute by minute, teams need a clear view of:

Where patients are waiting
Who needs attention first
Where delays are developing
How capacity can be used effectively

Symphony brings live information about patients, pathways and performance together – helping teams prioritise care, respond to pressure and improve flow.

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Symphony will help you to…

Keep patients moving

Follow patient journeys through a real-time tracking grid and live location updates. Spot bottlenecks sooner, prioritise care and support smoother transitions between care areas.

Bring key information together

Give teams fast access to patient information, clinical history and alerts through enhanced electronic views. Reduce screen switching and make informed clinical decisions quicker.

Find patients faster

Quickly locate patient records using powerful search capabilities, reducing delays and keeping care on track from the very first assessment.

Stay ahead of pressure

See demand, capacity and patient status through real-time dashboards. Identify emerging pressure and respond before delays escalate.

Simplify everyday workflows

Capture patient information and departmental episodes within existing workflows. Generate clinical documents directly from Symphony to improve accuracy and reduce admin.

Connect urgent care pathways

Book patients into the appropriate service directly from NHS 111, whether they’ve accessed it by phone or online – helping them get the right care sooner while making better use of available capacity.

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