partner
Metier Integration Services Ltd
CallConnect GP
Intelligent telephone answering system designed to free up valuable resource, saving time and money whilst reducing the risk of human error.
Get in touchImprove patient service through screen-pops, new number capture, clinical/high risk alerts and Click-to-Dial communications.
CallConnect GP integrates with EMIS Web® to improve patient service and increase productivity:
- Match answered calls to patients and associated household members
- Display EMIS Web warnings at the start of a call
- Display specific patient alerts
- Capture new numbers
- Set priority tasks from existing EMIS Web Reports
- Tag Covid-19 concerns for a caller and all their household members
- Use across multiple site/clinical systems
- Click to dial from EMIS Web or anywhere else on the PC
CallConnect GP used alongside Tollring analytics and call recording, enables important conversations, busy times of day and missed calls to be reviewed.
Empower staff to be more efficient and improve clinical outcomes.
Please note all enquiries are passed directly to the partner and will not be responded to by Enlivio Health (formerly Optum | EMIS).
Key benefits
- Connect patients to support faster
- Support safer patient interactions
- Make every conversation count