Zymego

The demand for GP appointments in the UK is growing, yet patients often find it difficult to book a convenient slot. Many appointments are also cancelled at short notice or missed altogether, wasting valuable clinician time. Meanwhile, healthcare staff are overwhelmed with manual admin tasks such as managing cancellations, rescheduling, and booking patients – often over the phone.

With Zymego, practices can now automate appointment admin by allowing patients to gain access to earlier appointments as well as reschedule, cancel and self-book 24/7. Thus, increasing patient access, reducing waiting times and reducing manual appointment admin for staff.

Automated, intelligent  appointment booking system

Zymego enables practices to set-up their appoint rules to to allow patients to manage their appointments online at their convenience without calling the surgery, saving your practice time. Integrated with EMIS Web®, Zymego operates silently in the background, requires no staff training and will check 24/7 for the latest appointment booking information available in the patient record. Late cancellations are automatically offered to patients waiting for care, helping to fill empty slots and minimise missed appointments. The system ensures all bookings and changes are updated in real time, keeping both patients and staff informed, so your team can focus on other tasks. 

Please note all enquiries will be forwarded to the partner and will not be responded to by Enlivio Health (formerly Optum | EMIS).

Key benefits

• Offer late cancellation slots to other patients waiting for care
• Enable patients to reschedule appointments 24/7 and easily self book
• Reduce the number of missed GP appointments, save administrative time and avoid re-triaging patients