MedLink

GP practices are under pressure from routine administrative tasks linked to long-term conditions and medication reviews. MedLink reduces this workload by automating patient outreach, collecting structured information online, and simplifying follow-up. Practices save time, lower communication costs and improve access, whilst freeing up team capacity. 

MedLink helps GP practices manage long-term conditions and medication reviews by replacing manual tasks with practical automation. Patients are invited to complete clear, structured reviews online at a time that suits them, reducing phone calls and paperwork while improving engagement.

Responses are then organised into concise clinical summaries that fit existing workflows, so clinicians can quickly review information and make informed decisions. This streamlines routine processes and supports consistent, high‑quality care without adding extra steps.

Where a follow‑up is required, MedLink enables patients to schedule self-booked appointments, reducing reception workload and giving patients faster access to the care they need.

For drug monitoring, MedLink automates identifying the monitoring needs, invitations and booking process.

By automating these routine processes, MedLink helps practices cut communication costs, free administrative and clinical capacity, and deliver a smoother experience for patients and staff. It’s a practical way to reduce pressure on primary care teams while maintaining patient-centred care and measurable operational improvements.

Please note all enquiries will be forwarded to the partner and will not be responded to by Enlivio Health (formerly Optum | EMIS).

Key benefits

• Free up valuable time by automating yearly condition reviews and regular drug monitoring
• Cut unnecessary costs by streamlining communication and reducing manual admin
• Boost patient engagement by offering convenient, flexible online reviews and self-service appointment booking