Horizon Contact – CareConnect

Primary care teams are often looking for better ways to manage busy call times, reduce missed appointments and offer patients more flexible ways to stay in touch. With smarter tools for tracking conversations, sending reminders and streamlining bookings, practices can save time and deliver a smoother experience for both staff and patients.

Smarter communication for smoother patient experience

Horizon Contact with CareConnect helps practices manage patient communication more effectively. Automated call-back means patients don’t have to wait on hold, while outbound SMS messages send timely appointment reminders and confirmations straight to their phones. With flexible options like email and webchat, patients can choose the method that works for them.

With Horizon Contact – CareConnect, you can easily reach out to groups of eligible patients such as those due for flu or COVID-19 vaccinations to help streamline bookings and improve efficiency. Live wallboards help to visualise call volumes and show queued calls, so your team can respond quickly and manage demand in real time. 

You can also monitor performance in real-time and review historical data. Call recordings and customisable surveys help capture patient feedback and measure satisfaction, allowing you to keep improving the patient experience. 

Integrated with EMIS Web®, Horizon Contact – CareConnect will automatically open the relevant patient’s record during incoming calls. Your team can also make outbound calls directly from the patient record, saving time and improving accuracy.

Please note all enquiries will be forwarded to the partner and will not be responded to by Enlivio Health (formerly Optum | EMIS).

Key benefits

• Reduce patient wait times with smarter call handling
• Manage busy phonelines efficiently and improve the patient experience
• Streamline daily operations with real-time insights into call volumes and performance