Partner | SMARTnavigation

Reception teams are often the first point of contact for patients. Without structured clinical guidance, directing every patient to the right service can be challenging. This can lead to variation in patient routing, unnecessary GP appointments and delays in care.

Guide patients to the right care

SMARTnavigation equips reception teams with GP authored, NICE-aligned clinical pathways that support safe, consistent patient routing. Through structured questions, red flag checks and clear routing guidance, it helps practices direct patients to the most appropriate service while reducing avoidable demand for GP appointments.

Built around more than 350 clinical pathways, SMARTnavigation guides teams through a simple, standardised process to assess patient needs and determine the next best course of action. Each pathway includes urgency assessments and escalation criteria to help identify patients who require immediate attention.

Patients can be directed to the right service based on their needs, whether that is a GP, community pharmacy, first contact physiotherapy, urgent care or another local service. Helping patients access the right professional sooner can improve patient flow, reduce unnecessary appointments and make better use of clinical capacity.

Integrated into everyday workflows

SMARTnavigation integrates directly with EMIS Web, enabling teams to complete patient navigation and appointment booking within a single workflow. A structured summary is automatically recorded in the patient record, providing visibility for clinicians and a clear audit trail of the decision-making process.

The result is a safer, more consistent approach to patient navigation that empowers reception teams, improves access to care and releases valuable GP time.

If you would like to find out more about SMARTnavigation or have any questions, please contact us below. Please note all enquires will be forwarded to the partner and will not be responded to by Enlivio Health (formerly EMIS).

Key benefits

Free up GP capacity by directing patients to the right service, first time
Standardise patient navigation with consistent, NICE-aligned clinical pathways
Give reception teams confidence with clear guidance and escalation criteria
Improve access to care through timely routing and early identification of urgent cases