Customer stories
Yorkshire pharmacist reduces controlled drugs admin by 75% with ProScript Connect module
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A pharmacy in East Yorkshire has reduced the time spent managing controlled drugs prescriptions by 75% using an electronic monitoring system developed by Enlivio Health (formerly Optum | EMIS), which could free up hours of admin work in pharmacies across the country.
Neil Mowbray, manager at the Day Lewis pharmacy in Hull, now spends just 20 minutes a week – down from over an hour – auditing controlled drugs prescriptions. Several weeks ago, he replaced paper files with an electronic controlled drugs register (eCDR) integrated into his ProScript Connect system®.
"I’m a big fan of the eCDR," said Mr Mowbray. "It has reduced discrepancies and errors, because we record information in real time. It has also reduced the volume of drugs going out of date, as it is easier to monitor stock. The controlled drugs register (CDR) was a Monday job that often got pushed back to another day because of the time it took."
"Now the controlled drugs register can be completed in a quarter of the time"
Mr Mowbray, who is a regional pharmacy manager with Day Lewis, said that before the integrated e-module, every delivery of controlled drugs had to be written into a paper register by hand. "It was a hassle. The information was held in two big thick folders and we had to flick through pages and pages of information to audit. Now we have more time to spend with patients on other services. We run very busy travel clinics, as well as doing NHS health checks, smoking cessation and medicines use reviews.
"Every pharmacy in the country needs to cut admin, and I believe every pharmacy should have an eCDR."
All 311 Day Lewis pharmacies in the UK now use ProScript Connect after a nationwide rollout, joining a total of 4,420 pharmacies across the country.