Customer stories
How Holmes Chapel Pharmacy cut dispensing checks to one hour with ScriptCheck
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To manage growing prescription volumes and service demand, Holmes Chapel Pharmacy adopted the latest version of ScriptCheck® within ProScript Connect®. The results were immediate – cutting accuracy checking from a full day to around one hour, reducing pharmacist pressure and freeing up time for clinical services and patient consultations.
Holmes Chapel Pharmacy in Cheshire dispenses around 12,000 items every month alongside a growing portfolio of clinical services. Like many pharmacies, the team face constant pressure – balancing safe, accurate dispensing with increasing demand, all within fixed opening hours and staffing levels.
The challenge
With several hundred prescriptions processed daily, manual accuracy checking could occupy pharmacists for an entire day. As workload continued to rise, this limited pharmacists’ availability to support patients and deliver services.
"As we get more and more busy, we need the pharmacists dedicated to services, not doing manual script checking."
The team needed a solution that would speed up checking, integrate easily into daily workflows and maintain confidence in accuracy – even at peak times.
From all‑day checking to one hour
Holmes Chapel Pharmacy had used ScriptCheck before, but the latest version brought an immediate improvement to accuracy checking. Redesigned views, greater stability and flexible batch handling now support faster, smoother dispensing with minimal disruption.
The change to daily operations was both immediate and measurable.
"We’ve gone from spending a day checking items to maybe an hour."
With accuracy checking no longer creating a bottleneck, pharmacists can move more freely between tasks and respond to demand as it arises.
Faster access to pharmacists and clinical services
The time released through ScriptCheck has transformed how the pharmacy supports patients. Pharmacists are now more readily available for walk‑in consultations and commissioned services.
"If someone comes in for a Pharmacy First consultation, the pharmacist is available almost immediately."
Supporting accuracy and safety at scale
While efficiency was a key driver, accuracy remains fundamental in a high‑volume environment. ScriptCheck supports this by embedding standardised accuracy checks into the workflow, backed by integrated barcode scanning.
"As long as the data is input correctly, the chances of an error occurring are almost negligible."
This ensures checks are completed consistently, even during busy periods.
Unlocking pharmacist capacity for growth
By reducing the burden of manual accuracy checking, ScriptCheck has eased pressure in the dispensary and unlocked valuable pharmacist time.
"It completely transforms your day-to-day workflow and allows pharmacists to focus on the work that actually drives revenue."
For Holmes Chapel Pharmacy, ScriptCheck now underpins safer, more efficient dispensing – empowering the team to scale clinical services, maximise pharmacist time and deliver better outcomes for both patients and the business.