Customer stories
Rochdale Health Alliance use the power of data to transform their services
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Rochdale Health Alliance (RHA), has been using EMIS Web® to drive meaningful change across its 36 practices. With over 250,000 patients in the area, the goal is clear - make sure everyone receives the right care, in the right place, at the right time.
Using EMIS Web PCN Hub, RHA has been able to reimagine their triage system with improved signposting, ensuring that patients are directed to the most appropriate service, whether that's a GP, pharmacist, nurse, or social prescriber.
"This approach has significantly eased pressure on practices and helped keep A&E attendances down, saving time and reducing costs across the system."
The integrated nature of the system means that even when patients are seen by different teams, such as community nurses, care home staff, or local pharmacists, their records are always up to date and accessible because they all use EMIS Web. For GPs, this means more informed consultations and for patients a much better experience.
RHA staff say the real power of EMIS Web lies in its flexibility. Teams can build their own clinical templates, protocols, and reports to fit local needs. This basically means they can create workflows and processes with clear steps that all staff can follow to ensure consistency and accuracy at every stage. “It all just comes down to efficiency,” says Thomas. “It speeds things up and makes everything better for both patients and GPs.”
By unlocking and analysing the data within EMIS Web, RHA can now track what’s working and plan targeted health campaigns for the future. It also means they can clearly demonstrate their impact to commissioners, evidencing their achievements.
"EMIS Web underpins everything we do. It’s completely configurable, and that gives us the edge. We can adapt it to exactly what our practices and patients need."