Customer stories
Record sharing revolutionises urgent care
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Using EPR Viewer, healthcare professionals in two local hospitals can now view key information from the patient records held by 91 GP practices across Blackburn.
Urgent care doctors and hospital pharmacists using the system within East Lancashire Hospitals NHS Trust calculate that it is saving them hundreds of phone calls and faxes a month to GP practices to check patients’ medical details – equating to three and a half working days a month.
"EPR Viewer has revolutionised our lives, saves an enormous amount of time and undoubtedly makes the journey in and out of hospital much safer for patients. We have also been able to improve communication with GPs about changes to patients’ therapy while they are in hospital."
GP, Dr Paul Fourie, of Witton Medical Centre said: “The benefits for patients are fantastic. One of the biggest problems for urgent care doctors is finding out what medication the patient is on, particularly out of hours. Record viewing via EPR Viewer is inarguably safer than faxes or phone calls to practice staff who are not medically qualified.”