Customer stories
From days to minutes
How one GP practice group cut monthly contract management work from days to minutes
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At Greensand Medical Group, Finance Lead Michelle Creek used to spend two to three days each month processing claims. With Apex Contract Manager, she can now complete the checks in under 10 minutes and find coding gaps before the practice loses income it’s due.
The results
- 2–3 days to under 10 minutes for monthly claims processing
- Coding gaps caught before submission so the team can claim for care delivered
- A clearer view of expected income to help practice partners plan ahead
The challenge: time-consuming claims and income at risk
Greensand Medical Group is a multi-site GP practice serving 25,600 patients. Michelle had to pull together information from clinical systems, spreadsheets and emails to prepare its monthly claims. Checking the activity took days, and an overlooked coding error could leave care unpaid for.
“If activity wasn’t coded properly, that income can be lost. You might not realise until much later — if at all,” Michelle explains.
Catching coding gaps before claims go in
Apex Contract Manager gives Michelle one place to review contract activity. It flags missing or incorrect coding so she can work with colleagues to put it right before submitting a claim.
“Contract Manager shows where something hasn’t been coded properly so we can fix it before income is lost.”
Michelle now checks activity daily, rather than facing days of investigation at the end of the month.
More time to plan, with fewer surprises
With the monthly checks under control, Michelle can spend more time on other projects. She can also show practice partners activity and expected income for services such as minor surgery, phlebotomy and ADHD reviews, helping them understand changes before they become a problem.
Accurate coding has become more visible to the wider team, too. As Michelle puts it: “Staff now understand that if a consultation involving a payable activity isn’t coded correctly, we are directly losing income we are due.”
For Michelle, the biggest change is knowing where the practice stands throughout the month.
“I use Contract Manager every day. It gives us visibility, confidence and control. Without it, we’d be guessing rather than knowing exactly where we stand on activity and income on these contracts throughout the month and year.”