Customer stories
Urgent care centre beats performance targets with EMIS Web
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An urgent care centre (UCC) in a deprived part of east London is meeting local targets to prevent admissions to A&E, with the help of state-of-the-art technology from Enlivio Health (formerly Optum | EMIS).
The centre, part of East London NHS Foundation Trust, is using EMIS Web® to care for over 70,000 patients a year and prevent avoidable A&E admissions. Within the first two months it had surpassed a target to stream no more than a quarter of patients to A&E.
"GPs can see from our notes what care we have given their patients. The clinicians at the hospital love it."
Associate Medical Director Kate Corlett said: “The big win for us has been having access to vital information held in the complete GP record, with point of care consent from the patient. The GPs can see from our notes what care we have given their patients. The clinicians at the hospital love it.”
The UCC’s team of local out-of-hours GPs, emergency nurse practitioners and self-care assistants assess all incoming patients except for ‘blue light’ stretcher cases. Patients are then streamed back to their own GP, to a minor injury/illness unit within the centre, or on to A&E for emergency care.
“We have a national key performance indicator (KPI) to stream no more than 26% of our patients through to A&E, and we are actually achieving 20%.
“EMIS Web is easy to use and I think it is already a success for the UCC. We have taken significant amounts of work off the emergency department.”
"The most significant IT event for the last ten years."
Local GP Dr Bhupinder Kohli said: “This project has been for me the most significant IT event for the last ten years. It is improving clinical care and patient safety, and saving time. As well as supporting vulnerable patients who often do not know their full medical history, we can also educate them on how to best use their own GP practice.”