Product
Requires EMIS Web
Automated Arrivals
Take pressure off reception teams.
Get in touch View all productsArrivals made easier
Automated Arrivals helps practices reduce queues, ease pressure on reception teams and create a smoother arrival experience.
Using intuitive touchscreen kiosks, patients can check in, confirm their details and book future appointments in minutes. Information is updated directly in EMIS Web®, helping practices keep arrivals moving and reception teams focused on the queries that need their attention.
Give patients a faster way to check-in
Long queues can create pressure for both patients and reception teams.
Automated Arrivals enables patients to check in quickly and independently, helping practices manage demand more effectively during busy periods and reduce congestion at the front desk.
Ready to make arrivals easier?Keep patients informed throughout their visit
Display appointment updates, share important practice messages and notify patients when clinics are running late. Practices can also provide directions to waiting areas, helping patients get to the right place without needing assistance.
Designed for every patient
Support a more accessible patient experience.
Automated Arrivals supports more than 30 languages, helping practices create a more inclusive experience for diverse patient populations. Flexible messaging can also be tailored to specific age groups, demographics or individual patients when required.
Gather patient insights during check-in
Turn every check-in into an opportunity to learn and improve.
Questions can be targeted to specific patient groups and responses are filed directly into the patient record using clinical coding, supporting service improvement initiatives and QOF data collection.
FAQs
Does Automated Arrivals integrate with EMIS Web?
Yes. Patient information is verified during check-in and appointment activity is updated directly within EMIS Web.
Can Automated Arrivals be tailored to our practice?
Yes. Automated Arrivals gives practices the flexibility to configure kiosks around local workflows and patient needs. With centralised management, you can manage multiple kiosks from a single dashboard, customise patient communications and keep visitors informed throughout their journey.
What does the questionnaire module include?
The questionnaire module enables practices to present targeted questionnaires during patient check-in, record responses directly into patient records and support service improvement and QOF activity. Questions can be targeted by age and gender.
Can I add a questionnaire module to Automated Arrivals?
Yes. The questionnaire module is available as an optional paid add-on to Automated Arrivals.
Key benefits
- Reduce queues and improve arrival flow
- Keep patients informed about appointment delays
- Free up reception capacity with self-service booking
- Capture patient feedback and support QOF reporting